Frequent Asked Questions

Your feedback is very valuable to us. If you’re having trouble, please contact us. Please describe your problem in as much detail as possible, we will get back to you as soon as possible. Answers to many common questions about the Nieves app are below.
If you need more help, please contact us or call our office in Zurich, Switzerland: +41 (0)44 240 04 80.



What is Nieves for iPhone, iPod touch and iPad?

Nieves for iPhone, iPod touch and iPad is an app (application) for your iPhone, iPod touch or iPad, available from the iTunes App Store. It shows all digitally available Nieves zines directly on your device. The zines in the app are digital versions of previously released physical, photocopied Nieves zines (see all Nieves zines). The Nieves app requires iOS 3.2.2 or later.



What are the features of the Nieves app?

- Download and collect your favorite Nieves zines, carefully edited and adapted for the multi-touch retina display.
- View downloaded content even when you're offline, in either landscape or portrait mode.
- Leaf through each zine, identical to the original, all in a single app optimised for iPhone, iPod touch and iPad.
- Each downloaded zine is made available on all your devices by tapping the "restore purchases" button on the info screen.
- Additional zines are added every other month, giving you the opportunity to see out of print classics from the Nieves zine catalogue.
- Share your zines through Email, Facebook and Twitter.
- Save your favorite artwork as wallpaper.



How much does it cost?

The Nieves app is free to download and install. All zines inside the app are available for 99 cents each.



Will I receive a physical copy of the zines I buy within the app?

Unfortunately not. The app features digitally mastered copies of previously released Nieves zines. The app gives you the opportunity to experience out of print classics from the Nieves zine catalogue in digital format, but otherwise identical to the photocopied original zine.



Which zines are available on the app?

Please see the complete list of all avaialble titles on the Nieves app. Additional zines - typically 9 issues per update - are added every other month. Our goal is to have all Nieves zines available on the app over time, starting with the oldest and proceeding chronologically.



How do I see which zines I bought?

Every zine on the app has a plastic wrapping around the cover. Once you buy a zine, the plastic wrapping is peeled off.



Will my zines synchronize across all my iOS devices?

Yes. You need to be signed in with the same iTunes Store account on all your devices. Tap the info button within the app and choose “restore purchases”, this will download all items you previously bought on your other devices at no additional cost.



The Nieves app won't load properly or downloaded zines do not open. What should I do?

Remove the application from your device and reinstall it. Touch and hold the application icon on the Home screen until the icons start to wiggle. Tap the "x" in the corner of the app. Tap Delete to remove the application and all of its data from your device. Press the Home button. Go to the App Store. Search for the application and then download it again. Note that your previously bought zines are not lost, you may restore all your purchases at no additional cost later, see above.

Please be paitient while zines are being downloaded. We recommend to wait until the zine is fully downloaded, the spinning weel disappears and the plastic is unwrapped before proceeding. We took all measures to make sure the zines load as quickly as possible.



The Nieves app is not responding or the spinning weel on a zine cover does not disappear. What should I do?

If you are experiencing difficulties with the app, try restarting it: Press the Home button to return to the Home screen. Double-tap the Home button to display recent apps. Tap and hold the Nieves app icon until the red minus appears. Tap the red minus to quit the app. Press the Home button, then restart the app.



The zine I just bought is all black. What should I do?

The zine might need to be re-downloaded: Make sure you quit the app (see above) and open it anew. Go to the cover of the zine in question and touch and hold the cover until a little "x" appears on the corner of the cover. Tap Delete to remove the selected item. Go to the info screen and tap "restore purchases", this will re-downloads the zine. Please wait while it is being downloaded and optimized for the device (spinning wheel and dots).



How do I delete a zine that I previously bought?

Touch and hold the cover of the zine you want to delete until a little "x" appears on the corner of the cover. Tap Delete to remove the selected item. If you change your mind, you may restore your purchases at no additional cost using the method described above.



How long does it take to download the app or individual zines?

The app itself weights only under 5 megabites, it loads very quickly (dependent upon network connectivity speed). The individual zines vary in size between only 100 kilobites and up to 60 megabites, depending on the complexity of the artwork and page count. Typicaly it takes below 60 seconds to download a zine.



How do I Email or share one of my zines?

You can let your friends know about your purchased zines via Twitter, Facebook and Email. To share a previously bought zine, tap on the cover and open the zine. Tap the "Tell a Friend" button to choose a sharing tool (Twitter, Facebook or Email). When you select Twitter or Facebook, you will be prompted to log in with your existing user names and passwords. Tapping the Email button will open a new outgoing message in the mail application. In each case, a summary and link to the zine will be filled in automatically as the body of your message. You can edit this text, or send it as is.



Can I submit my own zines to be included in the app?

Unfortunately at this point the app only features previously published zines by Nieves.



We are very interested in hearing about your experience with the Nieves app. Please contact us about feedback and/or questions.